What payment methods do we use?
We accept payment via Credit Card, PayPal and Afterpay.
Are there any added charges for using Credit Card?
Nope, none. We don’t believe in that type of carry on. It’s not cool.
Can I make changes to my order?
Unfortunately, once check out is complete and your order has been confirmed we are unable to make any amendments. However, we can sometimes change your order outside the order system. We do have quick packing times, but please drop us a note at firstname.lastname@example.org and we’ll see what we can do!
What Shipping Methods Are Available?
We have two options for shipping - Regular ($7.50) and Express ($10.00). Both come with tracking so you watch them all the way to your door.
How long does Delivery take?
Our regular shipping is between 4-6 business days, and our Express shipping is 1-2 business days.
Do we ship internationally?
We can make that happen, It’s 2020 for crying out loud. Our system doesn’t allow international orders (yet), just drop us a note at email@example.com and we’ll organise what you’re after for you. No dramas.
Do you require a home address for delivery?
We use Australia Post for all our orders, and they deliver to home, work and P.O addresses. If you’re sending it to work, drop some extra details in there like company name, entrance and level number to make it easy for the postie to get it to you.
My online order hasn’t arrived yet.
Bummer. Let’s work this out. We use Australia post to get your order to you. You can track your order through Australia Post using your tracking number found in your confirmation email. If that’s a no go, drop us a note at firstname.lastname@example.org and we’ll find out where it’s at.
Can I return what I bought?
Unfortunately, due to the nature of our products and the fact you may have used it on your person, we’re unable to receive returns. Even if you pinky promise you didn't take it out of the bag. That would be unhygienic and not something we’re about.
I can’t find the product I want online.
If we don’t have it in your size or colour, we’re not against finding it for you. If there’s a certain piece you want that we don’t have, we can’t promise anything but we’re not going to say no, that’d be harsh. Drop us a note with what you’re after to email@example.com Photo’s and links to websites always help to get the super sleuths onto it!
How do I know if the item will fit?
It’s tough isn’t it. The internet can be a hurtful beast at times. We provide up close photos of all our products and they don’t accurately represent sizing. However, we do have a handy size chart for you to peruse and ensure you get what you want. Just head to our Size Chart | Guide Page for more info!